Contact Us

Last updated: November 11, 2026

Get in Touch With Qivsora

Questions can come up at any point in an online purchase. You might be comparing product specifications, checking the status of a recent order, or asking about something delivered to you. We provide customer support channels for these questions and for requests that need a closer review.

How to Reach Our Team

Email: service@qivsora.com

Telephone: +86 15164389172

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Email is recommended when you have documents, photographs, or several order details to share. Messages arriving outside business hours can be reviewed during the next service period. Matters requiring assistance from a carrier or payment provider may take additional time to resolve.

Order, Product, and Payment Questions

Please contact us if you need clarification about a product listing, an item variation, a checkout detail, an order acknowledgement, a payment-status question, or a shipment. For an existing purchase, include the order number and the email address used during checkout to help us find the correct record.

If your request concerns a delivery address, reach out as soon as you discover the mistake. Changes may no longer be possible once an order has been dispatched.

After Your Parcel Arrives

We can also review concerns about missing components, damage, an incorrect item, returns, exchanges, or refunds. A short explanation and photographs, where reasonably available, can help us understand the situation. Our Return & Refund Policy sets out the applicable process and the rights that remain available under consumer law.

Please contact us before shipping a return. Where an item must be sent back, we will provide the authorized receiving address and instructions. The company registration address below is not automatically a return warehouse or dispatch center.

Contacting Us Safely

Never provide your password, a complete payment card number, or a card security code in an ordinary email or customer service message. We may ask for reasonable proof of order ownership before discussing personal transaction details.

For information about the handling of personal data or an available privacy right, email our support address and mention that your request concerns privacy. You can also consult our Privacy Policy and the site's Your Privacy Choices page.

Business Information

Operating Company: Wuhan Hongjichang Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKDY8774W

Company Address: Factory Building 6-1863, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@qivsora.com

Contact Phone: +86 15164389172