Shipping Policy

Last updated: November 11, 2026
From Payment Confirmation to Arrival
A delivery estimate makes more sense when preparation and transport are treated as two different activities. This policy describes the order timeline at Qivsora, the information available during shipment, and the steps to take if a parcel does not arrive as expected.

Preparing an Order: 1–3 Business Days
We normally process an order within 1–3 business days after successful payment confirmation. Processing may involve checking the payment status, verifying necessary details, and preparing the goods for dispatch. Business days generally do not include weekends or applicable public holidays.
A payment review, incomplete address, inventory concern, or exceptional order volume may extend processing. Where a material issue requires your attention, we will use the contact details supplied with the order.

Carrier Transit: An Additional 7–15 Business Days
After the package is dispatched, estimated transit is 7–15 business days. This is a transportation estimate after dispatch and does not include the preparation period above. It is not a promise that the package will arrive on a specified date.
Weather, holidays, customs examination, local delivery conditions, and disruptions affecting a carrier may change the arrival date. Any mandatory rights arising from delay or non-delivery remain unaffected.

  1. Where We Ship and What It Costs
    We ship to the following countries: United States, United Kingdom, Canada, Australia, France, Germany, Italy, Spain.
    Free shipping is available for orders over $79. Standard shipping fees will be displayed at checkout for orders below this threshold. Available shipping destinations and services are determined by the goods selected and the address entered at checkout. A destination that is not offered at checkout may be outside the available shipping area for that order. We do not represent that every product can be shipped worldwide.
  2. Updates and Tracking
    When tracking is available, the carrier information may be shared with the email address supplied for the order. An initial tracking number can be created before a carrier scans the package. Tracking events may also pause during transfers. If the delivery appears unusually delayed, email service@qivsora.com with the order number and any tracking reference.
  3. Import Duties and Customs
    International deliveries may be subject to inspection and destination-specific duties, taxes, or clearance charges. Whether these are collected in the checkout total depends on the disclosures for the order and applicable law. Charges not collected by the store may be payable by the recipient where required. Customs procedures may affect transit estimates.
  4. Address Accuracy and Failed Delivery
    Please check the recipient's name, complete street address, postal code, and contact details before submitting your order. Contact us promptly if an error is discovered. We will attempt to help, although corrections may no longer be possible following dispatch. Any extra costs or refund adjustments must reflect the circumstances and mandatory consumer protections.
  5. Missing, Damaged, or Incorrect Packages
    If tracking shows an unexpected problem, or a parcel has not arrived within a reasonable period, contact us. We will examine available carrier information and the circumstances to determine a suitable next step. For an item delivered in damaged condition, or for an incomplete or incorrect item, provide the order number and photographs when reasonably possible. Repair, replacement, repayment, or another legally required remedy may apply.
  6. Separate Parcels and Returns
    An order may occasionally be dispatched in more than one parcel, with separate tracking references and arrival dates. Any shipping charges must remain as disclosed at checkout. Returns are handled separately under our Return & Refund Policy.
    The registered company address below is not automatically a shipping warehouse or return destination. If you intend to return an item, contact support for the authorized address before posting anything.

Business Information
Operating Company: Wuhan Hongjichang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDY8774W
Company Address: Factory Building 6-1863, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@qivsora.com
Contact Phone: +86 15164389172
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://qivsora.com/