Terms of Service
Last updated: November 11, 2026
The Agreement for Shopping at Qivsora
These Terms of Service apply to visits to https://qivsora.com/ and purchases made through the Qivsora online store. The business identified as operating the store is Wuhan Hongjichang Trading Co., Ltd. References to “we,” “us,” or “our” mean that company. “You” means a visitor or customer.
When you use the site or place an order, these Terms apply to the extent allowed by law. The Privacy Policy, Shipping Policy, and Return & Refund Policy explain their respective subjects in more detail. Nothing in these Terms takes away statutory consumer rights that cannot legally be waived.
- Eligibility and Acceptable Use
You must be at least 18 years old and legally capable of entering a purchase agreement, or have the authorization required by a parent or legal guardian. Use the website lawfully. Do not attempt fraudulent purchases, impersonate others, interfere with shopping functions, introduce harmful software, or access records or accounts without permission. We may take reasonable measures to prevent abuse and protect users. - Accounts and Details You Enter
Where account functionality is available, you are responsible for protecting your login information. Notify us if you suspect unauthorized activity. At checkout, please provide accurate names, contact details, billing information, and delivery instructions. Missing or incorrect details may delay an order. Responsibility for additional charges and available remedies depends on the specific circumstances and applicable law. - Listings, Selection, and Availability
Product pages provide descriptions, images, specifications, and options intended to help customers decide what to buy. Check variations and compatibility information where relevant. Screens and photographic lighting can affect how colors appear. Prices, availability, and details can change. If a significant description, price, or inventory problem affects a purchase, we will explain the options available; mandatory remedies for faulty or misdescribed merchandise are preserved. - When an Order Becomes Accepted
Sending an order through checkout is an offer to purchase on the terms presented for that transaction. An automatic confirmation may acknowledge receipt before final acceptance. We may decline or cancel an order for a genuine reason, such as unavailable inventory, payment authorization failure, a material and obvious pricing error, suspected fraud, or an inability to fulfill it lawfully. Where we cancel an order after collecting funds, any refund owed will be made in accordance with applicable law. - Prices, Payment, and Destination Charges
Review the order total before authorizing payment. Product charges, shipping costs collected by the store, and taxes collected by the store are shown at checkout. Available payment methods are the methods presented for that purchase. A cross-border shipment may attract import duties, taxes, or fees imposed at the destination. Whether those amounts are included or separately payable depends on the checkout disclosures and applicable requirements. - Processing and Transportation
The usual order processing period is 1–3 business days after successful payment confirmation. After dispatch, estimated carrier transit is 7–15 business days. The two stages are separate; a transit estimate is not a guaranteed arrival date. Shipping methods, destinations, fees, tracking, and delivery issues are covered in the Shipping Policy. - Changes and Cancellation Requests
For a correction or cancellation, contact service@qivsora.com promptly, ideally before dispatch. We will try to assist, but cannot promise that a shipment already moving through fulfillment can be stopped or changed. Once an item has shipped, our Return & Refund Policy and any non-waivable rights of withdrawal or cancellation apply. - Returns and Repayment
A voluntary return of an eligible item may be requested within 30 calendar days following delivery. Approved refunds are normally initiated within 10 business days after refund approval, unless a shorter statutory deadline applies. Refunds ordinarily go to the original payment method unless the law requires another arrangement. Conditions, shipping responsibility, exclusions, and exchanges are described in the Return & Refund Policy. - Content and Intellectual Property
Text, artwork, photographs, designs, and other website materials may be protected by intellectual property laws. You may browse and use the site for ordinary personal shopping. Do not reproduce or commercially distribute protected materials without authorization or another lawful basis. Third-party brand names and marks are owned by their respective rights holders. - Linked Services
Shopify supports the online commerce infrastructure. Payment organizations, delivery providers, and other independent services may also assist with transactions or website operation. They may have their own terms or privacy notices. Their role does not eliminate seller obligations imposed on us by applicable law. We are not responsible for a separate third-party website merely because it is linked from our site, except as law requires. - Availability, Security, and Liability
Site functions may be interrupted by maintenance, technical errors, or events outside reasonable control. You must not bypass security measures or misuse other users' information. Any limitation on liability applies only where legally permitted. No term excludes mandatory consumer guarantees or liability that cannot lawfully be excluded. - Privacy, Complaints, and Revisions
Our Privacy Policy explains handling of information associated with visits, purchases, and communications. If you have a concern about a transaction, contact our support team; using customer service does not prevent you from exercising legal remedies. We may revise these Terms and publish the updated version, providing any extra notice required by law. - Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law rules. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts located in Wuhan City, Hubei Province for resolution.
Business Information
Operating Company: Wuhan Hongjichang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDY8774W
Company Address: Factory Building 6-1863, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@qivsora.com
Contact Phone: +86 15164389172
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://qivsora.com/