Privacy Policy
Last updated: November 11, 2026
Understanding Privacy Through the Choices You Make
At Qivsora, information is involved in different ways depending on what you decide to do. A visit to a product page creates technical activity, an email-list sign-up provides a way to reach you, and an order requires details for payment and delivery. Each activity has a different purpose. This Privacy Policy explains those purposes, the organizations that may receive information, and the controls available to you.
This notice applies to https://qivsora.com and related customer communications. Wuhan Hongjichang Trading Co., Ltd. is identified as the operating business responsible for personal information it processes through Qivsora. Shopify and certain other organizations may also have their own obligations in relation to information they process.
1. If You Browse or Search the Store
Web systems may receive your IP address, browser and device characteristics, operating system, language preference, approximate location inferred from the network, referral information, pages requested, timestamps, and identifiers connected with a browsing session. If you use shopping features, activity may also involve search terms, product views, items added to a cart, or choices made on a product page.
These details may be used to deliver the website, maintain session and cart functions, detect errors, prevent misuse, and understand technical performance. Some information is recorded automatically by the technology needed to provide the website. Optional measurement and advertising activity, where enabled, is governed by applicable consent and privacy-choice requirements.
2. If You Subscribe to Emails
The website offers an email subscription feature. If you submit an email address for store updates, we may use that address and the related preference or consent record to administer requested communications. Promotional emails may concern products, new arrivals, or offers.
You may unsubscribe using the method included in a promotional message, where provided, or write to service@qivsora.com. A marketing opt-out does not ordinarily stop essential emails about an order, a security matter, or an inquiry you initiated.
3. If You Place an Order
An order may involve your name, contact email, telephone number, billing and delivery addresses, selected products, quantities, order number, order value, delivery instructions, and purchase and fulfillment records. We use these details to confirm the transaction, coordinate payment, prepare shipment instructions, communicate about delivery, and handle any subsequent service request.
Payment methods offered at checkout may involve independent payment organizations. These providers may process the credentials and financial details necessary to authorize and settle payment, prevent misuse, and issue refunds. We may receive transaction references, payment status, and refund records needed to manage the order. Please do not send full payment card credentials to customer support by email.
4. If You Contact Customer Service
A support request may contain your name, email address, telephone number, order reference, message, and any images or documents you choose to supply. Information is used to respond to the issue, confirm the relevant purchase when needed, investigate a delivery or product concern, and retain an appropriate record of the outcome.
We may ask for reasonable verification before disclosing account-specific information or making changes involving a purchase. Information provided in a support request should be relevant to that request; passwords and card security codes are not needed.
5. If You Use an Account or Other Store Feature
Where available, customer accounts may involve login identifiers, account preferences, order history, saved addresses, and settings. Other optional features may process the information necessary for their particular function. The existence of a feature does not mean that every customer must use it or that every visitor supplies the same information.
6. Why We Use the Information
We may process personal information to:
- Operate the website and its essential shopping functions.
- Receive and fulfill transactions, arrange dispatch, and provide order notifications.
- Answer product questions and resolve delivery, return, exchange, or refund requests.
- Protect customers and the service against fraud and unauthorized activity.
- Keep records required for accounting, taxation, disputes, and other legal obligations.
- Evaluate website reliability and troubleshoot errors.
- Send marketing communications requested or otherwise permitted under applicable law.
- Support measurement or personalized advertising activities where they are active and legally permitted.
Not all purposes apply to all information. For example, an email supplied for store announcements is not automatically required for shipping an order that has not been placed.
7. Legal Grounds in Jurisdictions That Require Them
Where a lawful basis must be identified, order-related processing may be necessary to perform a contract. Records retained under tax or accounting rules may be processed to comply with law. Security, fraud prevention, and certain proportionate operational activities may rest on legitimate interests when permitted and properly balanced against individual rights. Optional tracking or particular promotional communications may require consent.
If processing relies on consent, you may withdraw it for future activity. Withdrawal does not invalidate earlier lawful processing or remove information that must be handled for another lawful reason.
8. Shopify, Service Providers, and Shared Responsibilities
The storefront uses Shopify's commerce infrastructure. Shopify may process information associated with browsing, carts, checkout, transactions, customer accounts, and the operation or improvement of the commerce services it provides. Shopify's privacy practices and responsibilities may also apply independently to some activities.
Depending on the services used, Shopify's enhanced commerce and advertising-related features can involve information about interactions with this store and with other merchants. Personalized advertising or measurement across services may be subject to specific privacy choices. Where such activity applies, our disclosure and the available opt-out mechanisms are intended to explain the relevant processing rather than treat every customer interaction as consent to advertising.
Other organizations may receive appropriate information for their roles: payment services for transaction processing, carriers for delivery, technical providers for maintaining or protecting the website, and customer communication providers for relevant messages. A provider acting on our instructions is not necessarily in the same legal role as an independent provider with its own privacy notice.
We may also disclose information when lawfully required, in response to valid legal proceedings, to investigate suspected fraud or protect legal rights and safety, or in connection with a lawful business transaction subject to required safeguards.
9. Cookies and Comparable Technologies
Cookies and similar identifiers can keep a cart working, preserve a session, support security, and remember preferences. Additional technologies, if used, may help with website analysis or advertising measurement. Your browser can generally block or delete many cookies, although disabling essential functions may interfere with browsing or checkout.
Where applicable law requires prior consent or other controls for non-essential technologies, those rules govern how they are used. Available controls may differ depending on your location, browser, and the features in operation.
10. A Dedicated Page for Privacy Choices
Qivsora provides a Your Privacy Choices page at https://qivsora.com/pages/data-sharing-opt-out. The page describes rights connected with certain sharing and targeted advertising activities. Where legally applicable, you may use the options provided through that page or contact service@qivsora.com for assistance with an eligible request.
Depending on your jurisdiction and the actual processing involved, you may have rights to opt out of certain personal-information sales, sharing, or targeted advertising. Where law requires us to recognize a valid browser-level opt-out preference such as Global Privacy Control, we treat it as a request for the qualifying activities within the scope required by that law. These choices do not ordinarily prevent information processing needed to fulfill a purchase, maintain security, or meet legal requirements.
11. Retaining and Sharing Only What Is Needed
The period for keeping information depends on its purpose. An order record may be retained for taxes, accounting, chargebacks, and consumer rights. Support correspondence may remain while an issue is being resolved and for suitable associated recordkeeping. Technical data may be kept for security or troubleshooting. Marketing preferences may be retained as necessary to respect communication choices.
When information no longer has a lawful or reasonable purpose, it is deleted, de-identified, or otherwise handled consistently with law. Some legal duties and recognized exceptions may prevent immediate deletion.
12. Processing in Other Countries
Online retail can involve payment, technology, or delivery organizations operating across borders. Information may be stored, accessed, or processed in a country different from your place of residence. Where applicable law requires safeguards for international transfers, recognized contractual or other legal measures are used.
13. Security and Account Protection
Reasonable technical and organizational measures are used to reduce the risks of unauthorized access, loss, disclosure, or alteration. Service providers may apply additional protections to data they handle. No online service can promise absolute security. Protect your account credentials and avoid sending unnecessarily sensitive information through ordinary messages.
14. Access, Correction, Deletion, and Other Rights
Depending on the laws that apply, you may be able to access personal information about you, request correction of inaccuracies, seek deletion, obtain eligible information in a portable form, restrict or object to certain processing, withdraw consent, or exercise qualifying advertising-related opt-out rights. Some laws provide appeal procedures or the right to contact a supervisory authority.
A request may be subject to identity verification, statutory exceptions, and legal recordkeeping obligations. We do not unlawfully discriminate against people for exercising protected privacy rights.
15. Making a Request and Receiving a Response
Send your privacy inquiry to service@qivsora.com and explain which information or right is involved. Provide enough details for us to locate the relevant records without sharing unnecessary sensitive data. We may request reasonable proof of identity before releasing, correcting, or deleting personal information. Requests are handled within the periods required by the applicable law, with any explanation or appeal information legally required.
For information about Shopify's handling of consumer information, you can also consult Shopify's own consumer privacy notice and privacy portal, where applicable to the data concerned.
16. Children and Outside Websites
The website is intended for general online shopping, not specifically for children below the applicable age of digital consent. We do not knowingly solicit children's information where doing so is prohibited. A parent or guardian may contact us about an appropriate concern.
Links may lead to independent sites or services whose data practices differ from ours. Review their privacy information before sharing details with them.
17. Changes to This Policy
This notice may be revised when our services, information practices, or legal requirements change. An updated version will be published on the website, with further notice or consent where legally necessary.
Business Information
Operating Company: Wuhan Hongjichang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDY8774W
Company Address: Factory Building 6-1863, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@qivsora.com
Contact Phone: +86 15164389172
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://qivsora.com